Privacy Policy

At VicCleans, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, interact with our advertisements, or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information: such as your name, email address, phone number, business name, and location when you submit an enquiry or booking form.
Service Information: details about your cleaning requirements, frequency, and preferences.
Technical Information: such as IP address, browser type, and device information when you visit our website.

2. How We Use Your Information

Your information helps us to:

Provide cleaning quotes, manage bookings, and deliver our services.
Communicate with you about your enquiry, booking updates, and service reminders.
Improve our website, services, and customer experience.
Send occasional marketing updates or offers (you can opt out anytime).

3. How We Protect Your Information

We take reasonable precautions to safeguard your personal data from unauthorised access, disclosure, or misuse. All collected information is stored securely and accessed only by authorised team members.

4. Sharing Your Information

We do not sell or rent your personal information.
We may share limited data with trusted service providers who assist us with operations such as scheduling, payment processing, or communication — all under strict confidentiality agreements.

5. Cookies

Our website may use cookies to enhance your browsing experience and analyse site traffic. You can disable cookies in your browser settings, though some features may not function properly without them.

6. Your Rights

You have the right to:

Request access to the personal information we hold about you.
Ask us to correct or delete your information.
Opt out of marketing communications at any time.

7. Contact Us

If you have questions about this Privacy Policy or wish to update or remove your data, please contact us:

📧 Email: viccleans.au@gmail.com
📞 Phone: (03) 8202 6907
🌐 Website: https://www.viccleans.com